TradesViz Subscription/Billing FAQ

Subscription and billing support questions for TradesViz.

How do you process payments?

All the payments are processed securely through Stripe/PayPal.

Do you offer free trials?

When you register for an account, your account is automatically put on a 7-day PRO tier trial. If you want to continue your subscription as a PRO/PLATINUM tier, you will have to complete the checkout on this page. Free trial is offered only once per account.

All first-time PRO/PLATINUM subscriptions (monthly or yearly) are put on a 7-day trial. You will only be charged at the end of your trial. You will also see this information in the checkout page.

Where can I learn more about the Platinum plan?

You can visit our dedicated pricing page to compare Pro and Platinum plans:
tradesviz.com/pricing (/pricing/)
.

I applied a coupon on the checkout page, but why can't I see the discounted price in the Stripe Billing management page?

This is normal. As long as you applied the coupon and you saw the reduced price in the checkout page, your coupon will be applied when your payment method is charged. If you want further confirmation, please contact us at
support@tradesviz.com (mailto:support@tradesviz.com)
.

Where can I apply the coupon if I checkout via PayPal?

During offer times or special events, our PayPal system automatically switches to discounted plans so you will directly see only the discounted prices. There is no need to apply coupon. The exception is however for TVIZNEWUSER coupon which can only be used via Stripe checkout.

Can I cancel at any time?

Yes! If you were subscribed to a Pro/Platinum plan and cancel mid-way of your billing cycle, you will no longer be charged and your account will remain as Pro/Platinum till the end of your current billing cycle.

How to cancel my subscription?

To cancel your subscription, use the "Cancel subscription" link on the
subscriptions page (/accounts/subscription/)
. You can also email us at
support@tradesviz.com (mailto:support@tradesviz.com)
from your registered email address at least 48 hrs prior to the subscription renewal date.
In the case of Stripe, click the "Cancel subscription" link on the subscriptions page and follow the steps.
In the case of PayPal, click the "Cancel subscription" link on the subscriptions page or log into your PayPal account, navigate to subscriptions, and cancel the subscription listed under "SMIRMATEC PRIVATE LIMITED" or "TradesViz".

Do I need to pay full price when I upgrade to yearly from monthly subscription?

No! You will only pay the prorated price when upgrading from monthly to yearly.

I am currently in the free trial - will I be charged after the trial ends?

If you started trial using the Stripe checkout or via the PayPal checkout, you will be automatically charged after your trial ends. However, if your account was granted Pro tier trial automatically upon sign up, you will not be charged as you have not yet enrolled in either Stripe or PayPal subscription.

Yes! Your card will automatically be charged once the free trial (7 days) is over. You can cancel your subscription anytime during the free trial and you will not be charged until you reactivate your subscription.

How can I extend my subscription?

Extensions are a manual process so please contact us at
support@tradesviz.com (mailto:support@tradesviz.com)
and let us know about your extension request. All extensions are completed within few hrs of initiation.

I saw the subscription success page, but why is my subscription not active?

This could be due to several reasons. The most common reason is that the card you used to sign up could have already been used for a free trial. Please do contact us so that we can investigate this and provide you with more information.

Checkout page does not show the 7-day free trial. Why?

If you have already used your 7-day trial, you will not be able to opt for the free trial again.

I am not able to pay/I have payment processor issues. What do I do?

Please contact us at
support@tradesviz.com (mailto:support@tradesviz.com)
and we will do our best to resolve your issues.

How did I get credit balance?

You must have signed up for TradesViz using a referral link or someone must have used your referral link to sign up for TradesViz and buy a subscription. To learn more about referrals, go to your own referral page here:
tradesviz.com/accounts/referrals (/accounts/referrals/)
.

I can't see any credit information on the checkout page!

Don't worry, the credit that's mentioned above will automatically be applied in your next billing - if it does not get applied, do contact us at
support@tradesviz.com (mailto:support@tradesviz.com)
.

I have other questions. How do I contact you?

Please contact us at
support@tradesviz.com (mailto:support@tradesviz.com)
.

Updated on: 17/07/2026